RemotePC by IDrive is the best remote PC access solution for small teams that want to connect to various work devices, whether at home or in the office. To speed up the support process, GoTo Resolve often works without requiring you to change firewall settings on remote devices. You can connect devices via web browsers like Chrome, Firefox and Safari. However, mobile device access is available only as an add-on, and some iOS features may be limited. Because many businesses don’t stick to just one type of device, we found this very appealing. Since GoTo Resolve is compatible with Windows, Mac, Android and iOS devices, it doesn’t matter what type of device your customer is operating on. Meanwhile, GoTo Customer Engagement’s integration with OpenAI’s ChatGPT helps send messages faster to speed up the IT assistance process. GoTo’s Rescue software combined with Google Translate allows users to provide real-time multilingual support with customizable glossaries. Further integrations, such as the integration with Google Translate, make customer interactions easier and more streamlined. With a Zendesk integration, GoTo Resolve users can initiate remote support sessions and track session information using Zendesk’s ticketing system. GoTo Resolve also offers a full suite of integration tools that makes remote access even easier. ![]() GoTo Resolve also features automated patch management, allowing the automatic deployment of Widows patches to keep software up-to-date without interrupting users while protecting them against threats. Users can request status updates, initiate scans and view lists of threats. The platform’s endpoint protection software manages and monitors antivirus software through one, easy-to-use dashboard. We also like that the product is highly customizable and allows admins to add branding elements, set up triggers for automations and define access levels on a granular level. We appreciate that its integration with Slack and Microsoft Teams allows users to submit tickets straight from their chatting solutions. GoTo Resolve also includes essential help desk features, and users can submit tickets via a dedicated portal or by sending an email to a dedicated email address. We like that, unlike many of the reviewed competitors that offer camera share as an on-demand feature for top-tier users, GoTo Resolve allows users on all plans to purchase as an add-on. There is no installation required from the user’s side they can simply follow a shared link. GoTo Resolve offers a camera share add-on that allows technicians to connect to the end user’s mobile camera and troubleshoot issues with nondigital products and hardware. We also like that you can invite other technicians to join the session by simply sharing a nine-digit code. You can initiate a screen share, communicate with the customer via chat and add session notes. These recordings can then be shared with customers for future reference or support training. If necessary, you can set up GoTo Resolve to record automatically when a session starts. Unlike competitors, GoTo Resolve does not limit the type or size of files you can transfer during a live session. When working with an end user, you can drag and drop files between devices or ask the customer for permission to share their files with you. You can then quickly start a support connection by having the end user enter a support key online or click a link you provide. You still have the option to download the unattended installer onto the end user’s device if you prefer, but you can also install it by simply adding their computer from the GoTo Resolve toolbar. ![]() While some competitors require you to install their software on the devices you are connecting to, GoTo Resolve lets you make a secure connection through a standard web browser. Previously known as GoTo Assist (formerly LogMeIn), GoTo Resolve combines remote access features with live ticketing and IT management functionality. GoTo Resolve is our choice as the best remote PC access solution for businesses that want to offer unlimited live support without requiring end users to download software. Monthly and Annual (for Business plan and above) Windows, Mac, Linux, Android, Toshiba 4690 $33 per device per year (less with 50+ devices) Text chat, camera share add-on, Slack and MS Teams integrations, video chat during camera share Integrated remote support and unattended access Text chat, voice, annotation, shared toolbox, camera access extension Windows, Mac, Linux, Chrome OS, iOS, Android Windows, Mac, Linux, Chromebook, iOS, Android Windows, Mac, Linux, Raspberry Pi, Chrome OS, iOS, Android, Fire OS
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